General Terms and Conditions (GTC)

for the Rental of Holiday Apartments and Online Bookings

1. Scope of Application


  1. These General Terms and Conditions apply to all contracts regarding the temporary, paid rental of holiday apartments for accommodation purposes, as well as to all additional services or deliveries provided by the provider to the guest.
  2. Subletting or re-letting of the holiday apartment is not permitted.
  3. General terms and conditions of the guest shall only become part of the contract if their validity has been expressly agreed upon in advance. Any deviation from these GTC is only valid if confirmed in writing by the provider.
  4. The holiday apartment may only be used by the persons named in the booking. Transfer of use to third parties, subletting, or transferring the rental contract is prohibited.
  5. Contractual partners are TB Immo GmbH (Fountain Suites), hereinafter referred to as the "Lessor," and the guest. If the booking is made by a third party on behalf of or for the account of the guest, this person shall be liable as the orderer together with the guest as joint and several debtors for all obligations arising from the contract. In case of doubt, the orderer is also liable if additional named persons were booked. Irrespective of this, the orderer must pass on all booking-relevant information to the guest.
  6. By making a booking or down payment, the tenant confirms agreement with these GTC and the house rules. In the event of breaches of the GTC or house rules, the Lessor is entitled to terminate the contract immediately and without notice. In this case, there is no entitlement to a refund of the rent or to compensation.
  7. "Guests" within the meaning of these contractual terms are all persons who make use of the accommodation service.

 

2. Booking / Booking Confirmation

Booking requests can be submitted via the booking inquiry form. Alternatively, contact can be made in writing by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at +43 677 634 213 96.
If the requested holiday apartment is available during the desired period, a written booking confirmation will be issued. The reservation becomes binding upon receipt of the confirmation or following receipt of payment (see Section 3).

Online Registration and Tourism Tax (Local Tax / Visitor's Tax)

  1. Obligation of Pre-registration: The guest is legally required to fully and truthfully submit all data necessary for the official registration form no later than three days prior to the planned arrival via the digital registration form (Online Check-in) provided by the Lessor. For foreign guests, a valid travel document must be provided.
  2. Consequence of Non-compliance: The Lessor reserves the right to withhold access to the holiday apartment, in particular the transmission of the access code, until the legally required registration is fully completed.
  3. Collection of Tourism Tax: The statutory tourism tax is not included in the agreed rental price. It is calculated separately per person per night based on the currently valid rates of the respective municipality.
  4. Payment and Remittance: The tax is to be paid by the guest in cash on site. The Lessor collects this amount on behalf of the municipality and remits it accordingly.
  5. Exemptions: Discounts or exemptions, for example for children or business travelers, must be proven by the guest during pre-registration by uploading or sending the corresponding proof.

3. Payment Terms

The agreed payment must be made immediately upon booking via the Lessor’s website by credit card. Payment in cash or on site is not possible. Alternatively, the total amount can be paid in advance by bank transfer. The amount must be credited to the Lessor’s account no later than ten calendar days before the agreed arrival date. For short-term bookings, payment must be made no later than three calendar days before arrival, provided the booking is made at least three calendar days prior to arrival; for even more short-term bookings, payment is due immediately upon booking.

4. Start, Extension, and End of Accommodation

On the arrival day, the holiday apartment is generally ready for occupancy from 3:00 PM (or by agreement).
Access to the holiday apartment is keyless via a code system. The personal access code will be communicated in good time before arrival and must be treated confidentially.
On the departure day, the accommodation must be left in an orderly condition by 11:00 AM at the latest (or by agreement). Used dishes must be loaded into the dishwasher, and the dishwasher must be turned on using the provided dishwasher tabs. Trash cans must be emptied, and the refrigerator must be completely cleared out.

Late Check-out:
A late check-out is available upon request and subject to availability. There is no legal entitlement to it.

An extension of the stay is only possible with the consent of the Lessor.
If the contract was concluded for a fixed period, it ends automatically upon expiration of that period. In the event of early departure, the Lessor remains entitled to demand the full agreed remuneration.

The Lessor may terminate the contract with immediate effect if the guest:
a) Uses the premises in a significantly detrimental manner or makes cohabitation unbearable for other occupants through reckless, offensive, or grossly improper behavior, or commits a punishable offense against the Lessor or their employees (in particular against property, morality, or physical safety);
b) Suffers from a contagious disease that extends beyond the accommodation period or becomes in need of care;
c) Fails to pay an invoice within a reasonable period despite being requested to do so.

If the performance of the contract becomes impossible due to an event of force majeure, the contract shall be deemed dissolved.

5. Withdrawal from the Accommodation Contract

(1) Cancellation by the Guest
Cancellation is free of charge up to and including three calendar days prior to the agreed arrival date. After this period, cancellation is unfortunately no longer possible.

(2) Cancellation by the Lessor
a) If an agreed advance payment or security deposit is not made within the specified deadline, the Lessor is entitled to withdraw from the contract.
b) Withdrawal for important reasons is particularly possible if essential details (e.g., regarding the guest's identity or the purpose of stay) are false or misleading, if the operation, safety, or public reputation of the Lessor appears threatened by the booking, if unauthorized subletting or re-letting exists, or if the Lessor becomes aware of circumstances indicating a significant deterioration in the guest's financial situation (especially regarding open outstanding claims).
c) In these cases, the guest has no claim to damages.
d) Provided payment has been made, the accommodation remains reserved for the duration of the booking.
e) Even in the event of a no-show, the guest remains obligated to pay the agreed fee.

6. Liability of the Lessor

The Lessor is liable within the scope of due diligence of a prudent businessperson for the proper provision of the holiday apartment. Liability for failures or disruptions in the water or electricity supply as well as for events and consequences of force majeure is excluded. The statutory provisions apply to items brought in by the guest.

7. Rights of the Guest

By concluding the accommodation contract, the guest acquires the right to use the rented rooms in accordance with the contract and to use the general facilities of the accommodation establishment in line with customary usage.
Occupancy of the rented premises is possible from 3:00 PM on the agreed arrival date.

8. Obligations of the Guest

  1. The agreed remuneration must be transferred in accordance with the payment terms.
  2. For electrical equipment brought by the guest that does not belong to standard travel needs, the Lessor's consent must be obtained prior to operation.
  3. For damage caused by the guest, the provisions of compensation law apply. The guest is also liable for damage caused by accompanying persons or other individuals for whom they are responsible—including cases where the injured party could assert claims directly against the Lessor.

9. Animal Keeping

  1. Animals may only be brought following prior consent or in accordance with the accommodation description and, if applicable, for a separate fee.
  2. The guest is liable for damage caused by animals brought along in accordance with the statutory regulations applicable to pet owners.

10. Use of Internet Access (Wi-Fi)

The Lessor provides Wi-Fi in the holiday apartment and permits the tenant to use it during their stay. Sharing access with third parties is not permitted. No guarantee is assumed for the availability, suitability, or reliability of the internet access.
The Lessor may restrict or block access—in whole or in part, temporarily or permanently—if the connection is misused or if misuse is feared and cannot be prevented at short notice with reasonable effort. Furthermore, the Lessor may at their discretion block access to certain sites or services (e.g., content glorifying violence, pornographic content, or fee-based content).
The tenant is aware that no antivirus or firewall services are provided and data traffic may be unencrypted. Use is at one's own risk. Liability for damage to digital devices or data is excluded, except in cases of intent or gross negligence by the Lessor or their vicarious agents.
The tenant is solely responsible for paid services, transmitted data, and legal transactions entered into. In particular, the tenant undertakes to:

  • Not retrieve/disseminate unlawful or immoral content,
  • Not illegally duplicate or make available copyrighted content (in particular, no file sharing),
  • Comply with youth protection regulations,
  • Not send harassing, defamatory, or threatening content,
  • Not send spam messages or impermissible advertising.
The tenant indemnifies the Lessor against all third-party claims arising from illegal Wi-Fi use or violations of these rules, including necessary legal prosecution costs. If an infringement is detected or threatened, the tenant must inform the Lessor immediately.

11. House Rules – General Rights and Obligations

The guest is obliged to observe the house rules. In particular:

  1. Outdoor shoes must be taken off in the hallway; paws of pets brought along must be cleaned.
  2. Damages of any kind must be reported to the provider immediately.
  3. Unless otherwise agreed, the apartment must be vacated by 11:00 AM upon departure.
  4. Waste must be separated and disposed of in the designated containers. Sanitary pads, tampons, and wet wipes must not be flushed down the toilet.
  5. Garbage bags must be brought to the provided trash cans outside the house prior to departure.
  6. Used dishes must be loaded into the dishwasher, and the dishwasher must be turned on using the provided dishwasher tabs. Unloading is not mandatory.
  7. A general smoking ban applies inside the holiday apartment. In the event of violations, a flat cleaning fee of up to 300.00 euros (net) may be charged. Smoking is exclusively permitted on balconies and terraces.
  8. Pets: Pets are only allowed by prior agreement. The pet owner must ensure that dogs do not relieve themselves on the garden property; soiling in the inner courtyard must be removed immediately.
  9. Quiet hours must be observed from 10:00 PM to 07:00 AM; TV and audio devices must be operated at room volume.
  10. In the event of above-average soiling, an optional additional final cleaning fee of 100.00 euros may be charged.
Additional House Rules:

  1. Windows and doors must be kept closed when leaving the apartment; skylights must always be closed. The guest is liable for water damage resulting from rain events.
  2. One underground parking space is available per apartment. Driveways must always be kept clear.
  3. Ball sports in the inner courtyard are prohibited out of consideration for the building and guests.
  4. Decorations or the attachment of materials are not permitted. The guest is liable for any items attached regardless and indemnifies the provider against third-party claims; damages must be compensated.
  5. The provider is entitled to enter the holiday apartment at any time in the event of imminent danger. Due regard must be given to the legitimate interests of the guest. Prior notification will be given where reasonable and possible.

12. Newsletter

Consent to the newsletter can be revoked at any time, most easily by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. The revocation does not affect the lawfulness of data processing carried out prior to the revocation. The legal basis is consent. Processing takes place until revocation; a newsletter management system based in the EU is used for sending.

13. Final Provisions

  1. Amendments or additions to the contract, the acceptance of the offer, or these GTC should be made in writing. Unilateral changes by the customer are invalid.
  2. Place of performance and payment is the registered seat of the Lessor.
  3. For disputes arising from the accommodation contract, the subject-matter and locally competent court at the location of the accommodation establishment is agreed upon.
  4. Exclusive place of jurisdiction for commercial transactions is the registered seat of the Lessor; however, the Lessor may also sue at the general place of jurisdiction of the guest.
  5. Deviating provisions—including those in the general terms and conditions of the guest or orderer—shall only apply if explicitly recognized in writing by the Lessor.
  6. The law of the Republic of Austria applies.
  7. Should any provision of these GTC be or become invalid or void, the validity of the remaining provisions shall remain unaffected; statutory regulations shall apply additionally.